1. What is The 99 Street?

• The 99 Street is your go-to online store for a wide variety of affordable products, ranging from fashion and accessories to home goods and electronics. We strive to offer high-quality items at unbeatable prices.

2. How do I place an order?

• Simply browse through our categories, select the products you want to buy, and add them to your shopping cart. Once you’re ready, proceed to checkout where you’ll be prompted to enter your shipping information and payment details. After confirmation, your order will be processed and shipped out.

3. Do I need an account to shop?

• No, you don’t need an account to place an order. However, creating an account will allow you to track your orders, save favorite items, and receive special offers and discounts.

4. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. For more details, please visit our payment information page.

5. Is it safe to shop on your website?

• Yes, we take your security seriously. Our website uses encryption technology (SSL) to protect your personal and payment information. You can shop with confidence knowing your data is safe.

6. Do you ship internationally?

• Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination. You can view the shipping details at checkout.

7. How long will it take to receive my order?

• Processing time typically takes 1-2 business days. Shipping time depends on your location and the shipping method selected. Estimated delivery times will be provided at checkout.

8. How can I track my order?

• Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order status through the carrier's website.

9. Can I change or cancel my order?

• Orders are processed quickly, and we may not be able to make changes or cancellations once they’ve been submitted. Please contact our customer service team as soon as possible, and we’ll do our best to assist you.

10. Do you offer gift cards?

• Yes, we offer gift cards for a variety of occasions. You can purchase them directly on our website and send them to someone special.

11. What is your return/exchange policy?

• We accept returns and exchanges within 15 days of purchase, provided the item is unused and in its original condition. Please visit our Return & Exchange policy for more details and instructions.

12. How do I contact customer service?

• You can contact our customer service team via email at support@the99street.com, or reach us through the contact form on our website. We aim to respond within 24-48 hours.

13. Do you offer discounts or promotions?

• Yes! Be sure to subscribe to our newsletter to receive exclusive offers, promotions, and discounts. You can also follow us on social media for updates on seasonal sales and deals.

14. What should I do if I received a damaged or incorrect item?

• If you received a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the issue. We’ll work with you to resolve the situation.

15. Can I make changes to my shipping address after placing an order?

• If your order hasn’t been shipped yet, please contact customer service immediately to request a change in your shipping address. Once the order has shipped, we’re unable to make changes.

16. Do you have a loyalty program?

• Yes! We offer a loyalty program where you can earn points on every purchase. Points can be redeemed for discounts on future orders. Learn more about our rewards program on our website.

Feel free to adjust the answers and questions based on the specific services, policies, and features of your store!